I. Selected issues of quality management in organizations- universal aspects:
• Instruments used in the process of management
• Social capital management
• The Culture of the Organization
• Social responsibility organization
• Ethics in management
• The economics of quality
• Project management in business and science
• Innovation management
• Risk management
• Focus on customers, Customer satisfaction
• Integration of management systems
• Customer behavior on the market
• Instruments used in the process of management
• Social capital management
• The Culture of the Organization
• Social responsibility organization
• Ethics in management
• The economics of quality
• Project management in business and science
• Innovation management
• Risk management
• Focus on customers, Customer satisfaction
• Integration of management systems
• Customer behavior on the market
II. TQM and standarized management systems
III. Industry management systems
IV. Quality management of products and services - practical experience
V. Quality management in public administration
VI. Quality management in organizations: Foundations and Associations (NGOs)
VII. Improvement of the quality of products, services and processes taking into account the specific needs of the customer ( people with disabilities, old people).
The aim of the Conference is to review the state of knowledge and practical experience on functioning and improvement of management systems. The leitmotif of the conference will be experience and newideas related to the implementation, operation and improvement of the quality management system and other issues in an interdisciplinary approach of quality management system, taking the aspects of qualitymanagement in social services.